Frequently Asked Questions
Ordering
How do I place an order?
Browse the products available in The Chefs Warehouse Swag Store, select the item, choose your size and color, confrim or change logo, and add it to your cart. Review your order and proceed through checkout to submit your order.
Do I need an account to place an order?
Yes. You will need to create an account or sign in before completing your order. Your account allows you to view your orders and makes future ordering easier. Accounts are limited and must be approved by RVPs.
Can I order multiple sizes or colors of the same item?
Yes. Add the item to your cart, select the desired size and color, enter the quantity, and add it to your cart. Repeat as necessary for additional sizes or colors.
Can I order something that isn't shown in the store?
The company store contains the products currently approved for online ordering. If you need a different garment, color, size, decoration, or special item, or design specific to an event or otherwise note shown, please submit a marketing request: Chefs' Warehouse Marketing Request Form
Sizing & Products
How do I know what size to order?
Please review the size chart provided on the product page before ordering. Garment sizing can vary between brands and styles, so we recommend checking the measurements rather than relying solely on your usual size.
Are all products available in every size?
No. Available sizes vary by garment and manufacturer. Extended sizes may be available on certain products and may have an additional charge.
Can I exchange an item if I order the wrong size?
Because many items are custom decorated specifically for The Chefs’ Warehouse, decorated items may not be eligible for return or exchange. Please verify your size before placing your order. Contact us if you have questions before ordering.
How to Measure
• Chest: Measure around the fullest part of your chest, keeping the tape comfortably loose.
• Waist: Measure around your natural waistline.
• Hips: Measure around the fullest part of your hips.
• Inseam: Measure from the top of the inner thigh to the bottom of the ankle.
Need Help Choosing a Size?
Review the sizing information on the individual product page or contact Customer Support before placing your order.
Customization & Decoration
Logo Selection?
To change the desired logo on an item, on Product Page - click "Select Logo".โฏ From the list of available Brand logos, highlight and select design.โฏ Note:โฏ Logo color and placement will be appropriate for the garment style/color/size selected.โฏโฏ
Can I upload my own artwork?
Logos that are preloaded on this site are brand approved.โฏ For custom orders such as event specific items, please reach out to your marketing liaison or the marketing department. Please allow ample time for artwork to be created, in addition to the time it takes to order the products.
Payment
How do I pay for my order?
Payment is made by Credit Card during the checkout process.โฏโฏ
Discount Pricing?
There are cost discounts forโฏwhen you order certain quantities of items which is outlined on the product and reflected when added to your cart.
Shipping
Where will my order be shipped?
Orders will be shipped to the address selected during checkout, according to the shipping options available.
How long will my order take?
Production and shipping times vary depending on the product and current production schedule. Estimated timing will be provided where available. Custom-decorated products require additional production time. Please allow 2 to 4 weeks for items to be produced and ship and notify us if you have a date your items are needed and if it may be sooner than the allotted time so we can try to accommodate. Ship times vary on your location.
Returns & Exchanges
Can I return or exchange my order?
Because products may be custom decorated specifically for your company, returns and exchanges may be limited. Please review the store's return policy before ordering. Please refer to sizing carts prior to purchasing.
What if my order arrives damaged or incorrect?
Please contact us as soon as possible and provide your order number along with photos of the issue. We'll review the problem and work with you to resolve it.
What if I receive the wrong size?
If the wrong size was ordered, please contact us to determine whether an exchange is possible. Custom-decorated items may not be returnable.
Order Questions
Can I change or cancel my order after submitting it?
Please contact us as soon as possible if you need to make a change or cancellation. Once an order has entered production, changes or cancellations may no longer be possible.
How can I check the status of my order?
Sign in to your account to view your order information. You may also receive email notifications as your order progresses.
I didn't receive my order confirmation. What should I do?
First, check your spam or junk-mail folder. If you still cannot locate your confirmation, contact us with the name and email address used for your order.
Who do I contact if I have a question about my order?
Please contactโฏ info@tcwshop.com orโฏ484-275-0574. Please include your order number whenever possible so we can assist you quickly.
